Your privacy is important to us. It is Fetch Hive's policy to respect your privacy regarding any information we may collect from you across our website, https://fetchhive.com, and other sites we own and operate.
This Privacy Policy applies where we are acting as a data controller with respect to your personal data. For the purposes of the EU General Data Protection Regulation (GDPR), the data controller is Fetch Hive, which can be contacted via email at [email protected].
Information we collect
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered "non-identifying information", as it does not personally identify you on its own. It may include your computer's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information
We may ask for personal information, such as your:
- First name
- Last name
- Payment information
This data is considered "identifying information", as it can personally identify you.
We only request this information when you interact with our services—like signing up for an account, making use of our platform features, paying for access, or subscribing to our newsletter. We only use collected personal information in the context of providing or improving these services.
Business data
Business data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.
Legal basis for processing
We process your personal data on the following legal bases:
- Your consent, which you can withdraw at any time
- The necessity to perform our contractual obligations to you
- Compliance with our legal obligations
- Our legitimate interests, which do not override your fundamental rights and freedoms
How we collect information
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We also use this information to gain insights into demographics, product and service popularity, and the effectiveness of our marketing activity. We do not disclose the specifics of this information publicly, but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.
We primarily use your personal information for the purposes of granting you access to engage with certain areas of our site, to charge you for your subscription, and to notify you of any changes to your account and service.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the "unsubscribe" instructions provided alongside any promotional correspondence from us or contact us directly at [email protected].
Data processing and storage
The personal information we collect is stored and processed in the European Economic Area (EEA), or where we or our partners, affiliates and third-party providers maintain facilities. If we transfer data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to ensure that your data receives an adequate level of protection.
We retain personal information and business data for the following periods:
- Account information: For as long as your account is active plus 24 months after account closure
- Payment information: For as long as required by applicable financial and tax regulations
- Communication data: For 24 months after our last communication
- Log and analytics data: For 12 months from collection
While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within 30 days of your request.
Cookies
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function properly
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to track visitors across websites to display relevant advertisements
You can control and manage cookies in your browser settings. For more information about our use of cookies, please see our Cookie Policy.
Third-party access to information
We use third-party services for:
- Analytics tracking (Posthog, Google Analytics)
- User authentication
- Advertising and promotion (Google Ads, Facebook)
- Email marketing (Mailchimp)
- Payment processing (Stripe)
These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.
We have Data Processing Agreements in place with all third-party processors to ensure they comply with GDPR and other applicable data protection laws.
We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
Google API Service User Data Policy
Fetch Hive's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Limits of our policy
This privacy policy only covers Fetch Hive's own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on https://fetchhive.com, we will notify you using the contact details saved in your account at least 30 days before any significant changes take effect. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
Your rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Under the GDPR, you have the following rights:
- Right to information - You have the right to be informed about how your data is collected and used
- Right of access - You have the right to request copies of your personal data
- Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
- Right to erasure - You have the right to request that we erase your personal data, under certain conditions
- Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions
- Right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions
- Right to object - You have the right to object to our processing of your personal data, under certain conditions
- Rights related to automated decision-making and profiling - You have the right not to be subject to a decision based solely on automated processing, including profiling
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the supervisory authority in your country of residence.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for matters relating to privacy and data protection. Our DPO can be reached at [email protected].
Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.